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CUSTOMER SERVICECorporate InformationContact Information General PoliciesSales Tax Exemptions Your AccountChange your Address Payment OptionsCredit Cards
Contact InformationRed Rhino Sports Toll-free Number: (888) 339-8615 Directions:Going South on IH-35 Go South of the River Exit at Oltorf. Go through the traffic light. Go past Denny's restaurant. At the 2nd building, after Denny's, with a huge Oak tree in the front, turn right into the parking lot. Going North on IH-35 Exit at Oltorf. Turn left the traffic light and go over the overpass. Turn left onto the South-bound feeder road at the next light. Go past Denny's restaurant. At the 2nd building, with a huge Oak tree in the front, turn right into the parking lot. From Mopac Go East on Ben White Blvd (71). Exit North IH 35 Exit at the first exit - Oltorf. Turn left the traffic light and go over the overpass. Turn left onto the South-bound feeder road at the next light. Go past Denny's restaurant. At the 2nd building, with a huge Oak tree in the front, turn right into the parking lot.
Opening HoursRed Rhino Sports is open from Monday to Friday, from 10:00 AM to 6:30 PM CST. We are closed on the following holidays. The store, phone and email support will not be available on those days. Orders placed on those days will be shipped the following business day. Memorial Day Sales Tax Charges & ExemptionsSales Tax is charged only on orders sent within the state of Texas. Texas state laws require that we charge a sales tax on the full amount of the order. Because charges for shipping and handling are part of the product, by law these charges must be included when sales tax is calculated. If you are from Texas and a Sales Tax Exempt organization, please fill out the following form and fax it to us at: 512-383-8257. Shipping TimeFor orders being shipped in the continental U.S. we offer three shipping methods:
Ground Residential is the default shipping method for addresses in the U.S., if you wish to change it, please choose another shipping method from the pull down menu and click on the update button. We will send you an e-mail with your UPS tracking number after your package is shipped. For customers in Hawaii, Alaska, or Puerto Rico, we will ship your order using the U.S. Postal Service. The merchandise will usually arrive within 7 to 10 days. We also use the U.S. Postal Service to ship APO/FPO orders. For customers in Canada we will use UPS Standard as your default. This will take about 7 to 10 days for your order to arrive. You will have to pay customs-brokerage fees, and duties/tarifs separately. To get the order within 2 days, please select UPS Express. This shipping method includes the cost for the customs brokerage, but duties/tarifs will have to be paid separately. Customers in all other countries please contact us to find out the possibility of shipments to your location and to get an accurate quote on your shipping cost.
No matter what shipping method is chosen, if your order is received by 4 PM Central Standard Time on Monday - Friday, we will send it out that day. If you order on a weekend or a public holiday, we will ship your order the next business day. Drop-shipment orders, that are shipped directly from the manufacturer to you, will take an additional 1-3 days to process. These types of products are clearly marked in the product descriptions. Return PolicyRedRhinoSports.com has a 100% Customer Satisfaction Guarantee for the condition of all regular merchandise offered on the Web site. Customers can return any unused non-customized, and regularly carried stock merchandise, purchased from Red Rhino Sports up to 60 days after receipt of the order. All merchandise must be returned in its original condition. Please package merchandise securely and in original packaging, using UPS shipping, or US Postal Service Insured. Items returned without the original packaging, after the 60 days after receipt of order, or special orders of items that are not stocked regularly in our inventory will have to be approved. If the return is approved, it will be charged a 25% re-stocking fee. Please keep the tracking number in a secure place. Please provide the following information on the reverse side of the packing list: Exceptions to this return policy: No customized or specially ordered items can be exchanged for a different size, color, or other variation. Customized items include, but are not limited to: numbered jerseys, screen-printed t-shirts, or embroidered polo shirts. Specially ordered items include, but are not limited to: rucking pads, goal-post pads, goals, benches, shoes or appearel not regularly carried in stock such as warm-up suits or uniforms. Customized or specially ordered items can not be returned, unless they are significantly different from what the customer ordered. Refunds and ExchangesShipping costs will only be refunded if the item that you received was not what you had actually ordered, or if you receive an item that is damaged by the time that you receive it. If a gift certificate or a store credit was used to pay for an order, we can not reimburse a credit card. We can only add to the store credit the amount that was originally used. If a gift certificate is to be cancelled, the original buyer will be reimbursed, and not the receipient of the gift certificate. Safe Shopping GuaranteeU.S. credit card law limits your maximum liability to $50 for fraudulent charges made without your knowledge. We’re so sure shopping at Red Rhino Sports with your credit card is safe, that we will pay that $50 charge if a fraudulent charge is made to your card as a direct result of using our shopping site! International OrdersInternational Orders may be subject to tariffs/duties that are charged by the customs office of the customer's country. These charges must be borne by the customer. We have no control over these charges and can not predict what they might be. Customs policies vary widely from country to country. Please contact your local customs office for further information. Costs: Customers must pay for all charges related to shipping, taxes, duties, and customs related costs. Shipping Times: International Shipments can be shipped with either UPS or US Postal Service (USPS).
Returns: We do not offer any exchanges for different sizes, colors or styles. Unfortunately, we can not guarantee the quality of our products for international customers. Returns and exchanges are only possible if Red Rhino Sports sends the wrong product. Products might look different than what they look like in the picture on the website. This is due to changes by the manufacturers that they might make from season to season. Drop Shipments: Products that are normally shipped directly from the supplier must be shipped through our warehouse first. That will add up to a week to the total processing time. Split Shipments: Orders can not be split up into several shipments. All orders will be held until the entire order is ready to be shipped completely and a single shipment. Privacy PolicyWhat information does RedRhinoSports.com collect and how is it used? To process and fulfill your order, we need to know your name, email address, mailing address, and credit card information. This information will not be shared with outside parties except to the extent necessary to complete the order. We might request additional information from you in the future. You may choose not to provide this information; although, some products and services might not be available to you unless you provide the additional information. We might also ask for information about your interests or for feedback about our site so that we can tailor your shopping experience to improve our site and service. Providing us with this information is always optional. In addition to the information we collect directly from you, we also monitor and track usage of our Web site, viewing and traffic patterns, customer behavior, and other similar information which is non-identifiable and not linked to your user account. We compile this information into a statistical aggregate. We use this aggregate information as well as all of your personal information for internal business and administrative purposes, including to improve our Web site, our product and service offerings, our operations, and our customer service. We also might use your personal information from time to time to send you notices about special offers, new products, services, promotions, and other similar information if you expressly agree to it and give us your permission. We also might share your information with government or law enforcement agencies if there is a need for it. This occurs only in rare situations, e.g. if the account holder is under suspicion by law enforcement agencies. How does RedRhinoSports.com protect customer information? When you place orders or access your account information, we offer the use of a secure server that encrypts all your personal information before it is sent to us to prevent unauthorized access to your information. Once we receive your information, we forward it through secure lines to CyberCash for processing. We do not store your information on our servers nor retain a copy of your credit card information in our files. We also offer the option of placing a credit card orde personal and business, cashiers checks or money orders. Instead you can use "Pay Pal" or "Google Checkout" as payment options with your checking account information. This will allow us to process your order immediately and ship it out right away. Purchase OrdersWe accept purchase orders from schools and universities. Simply place the order online and select purchase orders as the payment option. Then use the resulting invoice to get your school to write a purchase order. Fax this order to us at: 512-383-8257. We will process the order as soon as we receive the purchase order. Please make sure that the payment will be processed and send out to us as soon as you receive the merchandise. All purchase orders are Net 30. |
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